chatbot conversations

Transform chatbot conversations into actionable business intelligence

Dive into EnableX Dialogs' comprehensive analytics to understand user behavior, refine interactions and maximize effectiveness

The Power of Data & Analytics

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Analyze Every Interaction with EnableX Dialogs

User Engagements

  • New and Returning Users: Track the new and returning users.
  • New and Returning Users: Track the new and returning users.
  • Conversations: Analyze the volume of conversations to understand user engagement levels over time.
  • Sessions-Channel Breakdown: View the distribution of sessions across different channels, such as web or messaging apps, to determine where users prefer to engage.
  • Sessions - Browser Breakdown: View the distribution of sessions across different browsers and devices.
user Enagement
Real Time Interactions

Real Time Interactions

  • Sessions: The total count of sessions to analyze adoption.
  • Total Engagement Count: This includes metrics such as video and voice engagement, giving insight into the types of content users interact with the most.
  • Messages Exchanged: Measure the volume of communication between users and the chatbot to gauge interaction frequency and engagement levels.
  • Human Assistance Requests: Track the status of human intervention requests, including those requested, accepted, and expired, to assess the need for live agent support.

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